Firm with a national footprint operating in the Financial/Insurance industry is looking for a full time help desk technician to work at our headquarters Vancouver. The helpdesk technician is responsible for providing level 1 to 3 support to over 500 users on Hardware (desktops, laptops, mobile devices, printers, etc) and software applications (MS, Adobe, etc). The support includes remote assistant to users located across the nation by utilizing a helpdesk ticketing system as well as a knowledge base and asset management system to keep detailed records, and constantly improve processes and procedures in the IT service service work flow.
This is strictly a senior helpdesk level 1 to 3 network support position. Such experience is required ( at least 3 years). Skills below are required.
Essential Duties and responsibilities include the following:
- Advanced experience with business software applications and operating systems, including Mac OS/X, Windows XP, Adobe, MS office suites.
- Advanced Experience supporting and resolving networking issues on Mac and PC (500+ users).
- Advanced experience as a helpdesk within an Enterprise environment (500+ users)
- Experience with network scripting a plus (action script, windows scripting, bash scripting, ...)
- Advanced experience with creating desktop images with third party applications (Ghost)
- Working experience with Citrix terminal services
- Advanced experience with LDAP, AD, Outlook, Exchange Mailbox maintenance, remote access, mobile devices (Blackberry) and troubleshooting desktop and networking issues.
- Advanced experience with LanDesk version 8 and SMS.
- Working experience with service desk monitoring system
- Experience with Blackberry installation, configuration and troubleshooting
- Experience with MAC (Move/Add/Change)
- Experience with remote application such as PC anywhere, VNC, RDP,etc
- Experience assisting users in the operation of standard PC equipment including PC, laptops, Printers and peripherals
- Assist users with login issues, locked accounts and password resets using AD and LDAP tools.
- Experience Documenting user problems through the use of an online problem management system including opening, updating status and closing problem tickets.
To perform this job successfully, the candidate must be able to perform without supervision each essential duty satisfactorily. The candidate must have at least 3 years of experience in helpdesk or technical support services within a Enterprise environment (500 users +) supporting windows XP/Mac OS/X. He/She must have the ability to diagnose, solve, document and report a wide range of problems with Microsoft, Macintosh and other vendors.
He/She needs to have experience multitasking in a fast pace environment while keeping a steadfast professional demeanor. The candidate must have the willingness to learn and take on new tasks without much supervision. He/She needs to be a team player with a positive and supportive communication style.
Education
Certifications a plus (A+ MCDST, MCSE 2003,)
Bachelor degree in CS or combination of Education and experience.
We are currently interviewing, please email ASAP your application (in a word format) for review.
- Location: Vancouver
- Compensation: 58K / year + benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.